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Data Deletion Policy

Your right to request deletion of personal data and how we handle such requests

Last updated:

Your Data Rights

At Bilti Menutach, we respect your privacy and your right to control your personal data. This policy explains how you can request deletion of your personal information and how we process such requests in compliance with applicable data protection laws.

How to Request Data Deletion

You can request deletion of your personal data through the following methods:

Email Request

Send your deletion request to:

info@biltimenutach.com

Phone Request

Call us directly at:

+263 78 329 8690

Required Information

To process your deletion request, please include:

  • Full name associated with the account
  • Email address used for our services
  • Phone number (if applicable)
  • Description of data you want deleted
  • Reason for deletion (optional)

Data We Can Delete

Personal Information

Name and contact details
Email addresses and phone numbers
Account login credentials
Communication preferences

Service Data

Project files and documents
Communication history
Support tickets and messages
Usage analytics (anonymized)

Data Retention Requirements

Some data may be retained for legal, security, or business purposes:

Legal Requirements

  • Financial records (7 years)
  • Tax documentation
  • Contract agreements

Security & Fraud Prevention

  • Security logs (90 days)
  • Fraud prevention data
  • Backup systems (30 days)

Deletion Timeline

1

Request Received

We acknowledge your deletion request within 24 hours

2

Identity Verification

We verify your identity within 72 hours (may require additional information)

3

Data Deletion

Personal data deleted from active systems within 30 days

4

Confirmation

Written confirmation sent once deletion is complete

Facebook/Meta App Data Deletion

If you've used our services through Facebook/Meta apps and want to delete your data:

Automatic Deletion

When you remove our app from your Facebook account, we automatically receive a deletion request and process it according to Facebook's requirements.

Check deletion status: Track your request

Contact Information

For questions about data deletion or to submit a request:

Location

Harare, Zimbabwe

Need Help with Data Deletion?

Our team is here to help you with your data deletion request